Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers
Training Provider(s):
Annual Median Wage:
$43,784.00 ($21.05 per hour)
Education:
High school diploma or equivalent
Skills
Writing
Communicating effectively in writing as appropriate for the needs of the audience
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Speaking
Talking to others to convey information effectively.
Time Management
Managing one's own time and the time of others.
Knowledge
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
— Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Work Tasks
Operate computers or computerized equipment.
Execute sales or other financial transactions.
Answer telephones to direct calls or provide information
Collect deposits, payments or fees.
Enter information into databases or software programs.
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