Hotel, Motel, and Resort Desk Clerks
Hotel, Motel, and Resort Desk Clerks
Training Provider(s):
Annual Median Wage:
$28,371.20 ($13.64 per hour)
Education:
High school diploma or equivalent
Skills
Coordination
Adjusting actions in relation to others' actions
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Knowledge
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Work Tasks
Verify accuracy of financial or transactional data
Make travel, accommodations, or entertainment arrangements for others
Distribute materials to employees or customers.
Report maintenance or equipment problems to appropriate
Greet customers, patrons, or visitors.
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