First-Line Supervisors of Office and Administrative Support Workers Call Centers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Training Provider(s):
Annual Median Wage:
$51,604.80 ($24.81 per hour)
Education:
Some college, no degree
Skills
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do
Reading Comprehension
Understanding written sentences and paragraphs in work related documents
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Coordination
Adjusting actions in relation to others' actions
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Work Tasks
Examine documents to verify adherence to requirements
Respond to customer problems or complaints.
Train personnel.
Explain regulations, policies, or procedures
Supervise clerical or administrative personnel
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