Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Actively looking for ways to help people.
Being aware of others' reactions and understanding why they react as they do
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.